1. Provider, scope
(1) The Cited platform (joincited.ai, app.joincited.ai — "the Service") is operated by Digital Domination LLC, 523 Jackson Street, Unit #210, Saint Paul, Minnesota 55101, USA ("we"). Contact: hey@joincited.ai.
(2) These Terms govern all contracts for the use of the Service.
(3) The Service is offered exclusively to entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law, and special funds under public law. By registering, you confirm that you are acting in the course of your trade, business, or profession — not as a consumer.
(4) Any conflicting or deviating terms of yours do not apply, even where we do not expressly object to them.
2. The Service
(1) Cited is a software-as-a-service product that monitors how brands appear in the answers of AI assistants. The Service automatically queries AI platforms (currently ChatGPT, Claude, Gemini, Perplexity, and Google AI Overview), analyses the answers for mentions, source citations, competitors, and sentiment, and presents the results in a dashboard, in reports, in e-mail digests, and in action plans.
(2) The concrete scope (number of brands, prompts, platforms, scan frequency, history, additional features) follows the plan selected, as described on our website at the time of contracting.
(3) The AI platforms' answers are third-party content beyond our control. We owe the professional collection, analysis, and presentation of those answers — not any particular answer content, placement, or visibility outcome. AI-generated answers can be incomplete, outdated, or incorrect, and can vary between queries.
(4) We may develop and change the Service, provided its core contractual functionality is preserved.
3. Contract, trial, Free plan
(1) The contract is concluded upon completion of registration.
(2) New accounts receive a 7-day free trial with the scope of the Base plan; no payment details are required. If no paid plan is purchased by the end of the trial, the account automatically moves to the Free plan.
(3) The Free plan offers a reduced scope as described on our website. After more than 30 days without a login we may pause a Free account's weekly scans; they resume with the next login. We may change or discontinue the Free plan with reasonable advance notice.
4. Availability
(1) We strive for high availability but do not owe uninterrupted availability. Where possible, we announce maintenance in advance on our status page.
(2) The Service depends on the interfaces of the AI platform providers. If a platform becomes unavailable or a provider materially changes its interface, terms, or pricing, we may temporarily suspend coverage of the affected platform or replace it with a functionally comparable collection method.
5. Prices, payment
(1) The prices shown on the pricing page at the time of contracting apply. Billing is monthly or annually in advance, at your choice, via our payment provider Stripe, in EUR or USD.
(2) VAT, where applicable, is shown at checkout.
(3) If a payment fails, we inform you and retry the charge. If payment remains outstanding after a grace period, we may downgrade the account to the Free plan or suspend access to paid features.
(4) We announce price changes at least 30 days before they take effect, in text form; they apply from the next billing period. In the event of a price increase you may terminate effective on the date the change takes effect.
6. Term, termination
(1) The contract term equals the chosen billing period (month or year) and renews automatically for the same period unless terminated beforehand.
(2) You may cancel at any time, effective at the end of the current billing period, via the billing portal. Fees already paid for the current period are not refunded; paid features remain usable until the end of the period. We may terminate the contract with 30 days' notice to the end of the current billing period, in text form.
(3) After the contract ends, the account moves to the Free plan; the account and its data are retained until you delete the account (section 9(2)).
(4) Both parties' right to terminate for cause remains unaffected. For us, cause includes in particular serious or repeated violations of section 7.
7. Your obligations
(1) You only track brands and domains you are authorized to monitor.
(2) You keep your credentials confidential and inform us without delay if you suspect unauthorized use of your account.
(3) The following are prohibited in particular: circumventing the technical usage limits of your plan; automated bulk extraction of the Service; using the Service for unlawful purposes or to infringe third-party rights; reselling the Service without a separate agreement.
(4) For the content you enter (in particular brand names, spellings, prompts, descriptions), you warrant that its use within the Service does not infringe third-party rights.
8. Usage rights
(1) For the term of the contract you receive a non-exclusive, non-transferable right to use the Service within the contracted scope.
(2) You may use reports, analyses, and exports for internal purposes and — for example as an agency — towards your own clients. Sharing the public report link is permitted.
(3) All rights in the software, trademarks, and presentation of the Service remain with us.
9. Data, privacy
(1) The processing of personal data is governed by our privacy policy.
(2) You can export your data as a machine-readable archive (at most once every 30 days) and permanently delete your account at any time, self-service, in the settings.
(3) We may use aggregated usage and scan statistics that cannot be traced back to individual persons or customers to improve the Service.
10. Warranty, liability
(1) We are liable without limitation for intent and gross negligence, for culpable injury to life, body, or health, under product liability law, and to the extent of any guarantee we have given.
(2) For simple negligence we are liable only for the breach of essential contractual obligations (obligations whose fulfilment makes proper performance of the contract possible in the first place and on whose observance you may regularly rely), limited to the foreseeable damage typical for this type of contract.
(3) The parties assume that the foreseeable damage typical for this type of contract within the meaning of paragraph 2 corresponds to the fees you paid in the twelve months preceding the event giving rise to the claim.
(4) The substantive accuracy of answers generated by AI platforms is not part of what we owe (section 2(3)). For business decisions you take on the basis of the analyses, we are liable only in accordance with paragraphs 1 to 3.
(5) Claims under paragraph 2 become time-barred twelve months from the statutory commencement of limitation; paragraph 1 remains unaffected.
11. Changes to these Terms
We may amend these Terms with effect for the future where valid reasons require it (in particular changes in law, case law, or the technical environment) and the amendment does not unreasonably disadvantage you. We announce amendments at least 30 days before they take effect, in text form. If you do not object before the effective date, the amended Terms are deemed accepted; we point this out separately in the announcement. If you object, either party may terminate effective on the date the amendment takes effect. Core mutual obligations are not changed this way.
12. Final provisions
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
(2) The exclusive place of jurisdiction for all disputes arising from or in connection with this contract is Berlin, Germany, where you are a merchant (Kaufmann), a legal entity under public law, or a special fund under public law.
(3) Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions remains unaffected.
(4) These Terms exist in German and English. For customers contracting via the German-language version of the Service, the German version prevails.